Pervasieve - Email Signup

Workflow

Practice Info

Billing

Reception Email

Setup Complete

Welcome to Pervasieve Secure Email

How secure patient email works

Patients receive a new email address for HIPAA-compliant communication with the doctor’s office.

1. Assign a patient email

Reception creates a private email address for each patient to communicate with the office.

2. Reception uses two devices

Outlook on the desktop sends and receives office email. An iPad / iPhone enrolls new patients.

3. Patient scans a QR code

After signing the waiver on the receptionist’s iPad / iPhone, the patient scans their QR code to set up email.

Reception Email

Configure your office reception email structure.

Use common reception for all providers
If checked, all providers will share a single reception email

Choose how reception and patient email are hosted

Use an existing domain or subdomain

Use a domain you own, such as drsampat.us, or a subdomain such as secure.drsampat.us. Reception and patient email will use that domain. You’ll need to manage its DNS records.

ProsNo email provider hops.

ConsRequires IT expertise to set up DNS.

Domain for reception and patient email

Pick a new provider-friendly email address — recommended

Choose a domain such as drjohn.com. Reception can use reception@drjohn.com; patient emails can use firstname.lastname@drjohn.com.

ProsEasy for patients to associate with the doctor.

ConsMinimal extra cost of $99/year.

New email domain

I authorize Pervasieve to charge a non-refundable $99 fee to purchase and maintain the domain on your behalf.

Keep your existing email

Reception keeps its existing email address.
Patient emails: firstname.lastname@patient.pervasieve.com

ProsLowest cost option.

ConsSecure and non-secure emails mixed up at reception.

Setup Complete

Your reception email accounts have been provisioned. Set them up in Outlook on each receptionist’s desktop using the settings below.

Reception Mailbox Settings

Setup Complete!

Your secure email service is now ready. Receptionists use Outlook on their desktops; patients enroll on their iPad / iPhone from a QR code generated on the receptionist’s iPad / iPhone.

Welcome to Pervasieve Secure Email

How secure patient email works

1. Assign a patient email

2. Reception uses two devices

3. Patient scans a QR code

Resume an existing setup

Practice Information

Billing Information

Reception Email

Setup Complete

Reception Mailbox Settings

Setup Complete!

Business Associate Agreement